How to Order

Ordering through our bluwgroup website is easy and simple. We accept all the major cards including Visa, Mastercard as well as Paypal. For all telephone numbers and addresses for the United Kingdom and Hong Kong please check contact details.

Shipping and Handling

Most orders are normally shipped from our warehouse the next day, subject to stock availability and any additional security checks. United Kingdom Orders are normally shipped from our warehouse in Crayford Kent via DPD. Please note we cannot deliver orders to PO Box addresses.

Overseas Orders

We Currently accept orders from most European countries which are charged at our European Delivery rate. There are some restrictions regarding which products can be sent but we will contact you if your order is affected by this. If you are based in Europe please ensure that you are viewing the UK version of our website. Click the Currency converter dropdown in the top center of our website. If you are intrested in distributing our products please contact us via contact details.

Import Tax

Import Tax: Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company should advise you the charges due or else you should consult your local customs office. Unfortunately we cannot advise you what these charges will be.

Security & Credit Card Safety

Your safety is guaranteed because bluwgroup.com uses the latest security measures to protect your details when you shop with us. We use 256-bit SSL Software to encrypt your credit/debit card information when you place an order on our secure server, which means that only we are able to decrypt the information in order to process your transaction. Your information is sent instantly to our payment service and then to your bank, we do not store any payment details, you will need to enter your payment information when ever you order again. After you click on the "Proceed to Checkout" button, secure pages are indicated by:

• the web address changing from "http://" to "https://"; and
• a "padlock" symbol (or key) in the bottom right-hand status bar of your web browser.

Complaints...

We welcome your feedback about our product and customer service and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly. If you feel you have a complaint you wish to make please e-mail us at web@bluw.com" We have a simple but comprehensive returns and refunds policy which means that most queries can be resolved quickly and easily over the phone, via email or through our live support online. For issues that cannot be resolved immediately we will respond within 24 hours either resolving your complaint or with an expected timescale for resolution of theissue.